Everyone gets frustrated when a flight is delayed and no one in authority seems to have any answers. But a 15-hour delay for some passengers of Air India put them over the edge. Take a look.
A new definition (or low) in customer service. Why didn't anyone contact the airline directly or look at the web? I find you can get quicker and more accurate information from there. Yelling at the GM or anyone from the airline doesn't help resolve the situation (as one can clearly see). Too bad calmer heads couldn't prevail.